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When your cat is checked in, we will ask you to designate a person to receive information about your cat’s progress. Please ensure that this person is available at all times should we need to get in touch with you. This person can then relay information to the other members of the family. We will also collect contact information and provide you with an estimate for the currently expected procedures if you want one. A veterinarian or nurse (depending on the case) will admit your cat, and answer any questions you have about the planned procedures. A staff member will complete the necessary paperwork, and obtain a deposit if appropriate.

If your cat is here for a routine procedure, such as spaying, castration, or dental cleaning, we will arrange a discharge appointment for the afternoon. Please keep in mind that we see many cats for procedures each day, and we want to make sure all our patients get the attention they deserve while here. Complex medical and surgical patients will stay in hospital for their safety and comfort. Twice each day these cats will have a detailed examination and assessment of their progress. Once they are able to go home, we will ask you to schedule an appointment time for your cat’s discharge. At that time, a staff member will go over any discharge instructions and necessary medications.

If your cat is here for hospitalisation or intensive care (ICU), we will ask you to call us at least once daily, if any major changes occur in your cat’s condition we will call you. Your cat will be medicated and monitored throughout the day by our nurses and veterinarians. Twice each day these cats will have a detailed examination and assessment of their progress.

We encourage visits from family members during normal hospital hours, but it is necessary to call and let us know you are coming. This is so we can make sure your cat isn’t scheduled for any treatments while you are visiting. Your cat will be comforted by friendly faces, but may be overwhelmed by too many visitors at once. While hospitalised, your cat may be connected to IV fluids, urine collection systems or feeding tubes. While we do whatever is needed for your cat’s health and well-being, we realise this can sometimes be disconcerting, especially to younger visitors. Our hospital is staffed 24 hours a day so we can provide excellent care round the clock.

If at any time you have any concerns regarding the care of your cat please feel free to speak us about your concerns.

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